Here you'll find answers to the most frequently asked questions we receive regarding our site.

If you can not find the answer to your question please use the HelpDesk

General

Q. How do I find a consultant in my area?

 A. We are independent Consultants and don’t hold that information.

Q. Where can I buy Oriflame products in USA or Canada?

A. Oriflame products are not available to buy in  the USA or Canada

Q. How do i receive a free Catalogue?

A. please log in and order a catalogue. The Catalogue is free , however you will pay towards postage, Alternatively, If you live in the United Kingdom and you wish to receive the current catalogue please post 3 first class stamps (and your address) to Oriflame Catalogue Request, 40 cemaes Crescent  , Rumney, Cardiff, CF3 1TA.

Q, I live out side the United Kingdom can I become a consultant?

 A. Sorry UK residents only

Products

Q. I can’t find a product that I am looking for?

 A. Please use the site map, every product we sell is on this map.

Shopping

Q. How do I place an order?

 A. Select a category. 
Select  a subcategory  Click Buy  ( by clicking buy this will add the product to the cart )or More ( this will give you more information on the product)
To view your basket contents click on the button on the top right corner.
To check out please login to your Account  or register

Q. Why do I need to register?

  A. This will make your checkout process easier in future. Once entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order.
You can sign into your Account page at any time to track your order status and order history, or edit any of your account details

Q. You have a problem logging in or your Basket - Cart empties when you go to view the contents of your shopping Basket-Cart

 A.  To Shop on our websites, your web browser must be configured to accept cookies

Q. What credit or debit cards can I use on this site?

 A .We accepts the following cards for payment: American Express, MasterCard, Switch, Solo, Visa and JCB. We also accept Pay pal

Q. How do I change any details stored on this web site?

 A. To change any of your registered details on click on ‘log in “. Once logged in –go to your account, change any of the details shown and click ‘update my details'.

Shipping/ Delivery

Q. what is your Shipping/ Delivery/ refund Policy

 A.  please click here

Privacy Policy

Q. what is your Privacy Policy

 A.  please click here

Security

Q. Is my credit card information secure?

 A. We have utilised the most advanced security technology for all credit card transactions to create a secure and convenient shopping experience.

We offer encrypted transactions for credit card purchases. You will notice that when you enter in your addresses, billing and shipping information and credit information, our URL changes. It will now begin with https:// rather than http:// as in https://www.orijen.co.uk. The s in https:// stands for secure.

Technical difficulties

Q. You have a problem logging in or your Basket - Cart empties when you go to view the contents of your shopping Basket-Cart

 A.  To Shop on our websites, your web browser must be configured to accept cookies

Q What do I do if I am experiencing technical difficulties on the website?

 A. In the first instance, try logging off and returning a few hours later as the site may be closed for essential maintenance.
If the problem persists please contact us and describe exactly what problem you are having. We will need to know as much information as possible to be able to help you with your enquiry including what you are seeing, where on the site you are experiencing difficulty, and if possible screen grabs.

Q. What browser is recommended for viewing this website?

 A. The website is optimised for Internet Explorer version 4.0 and higher

Q. What if I find incorrect information on this website, whom should I contact?

 A. We would very much appreciate it if you send ane-mail with information about eventual incorrect information